This one-day course is aimed at increasing your confidence in sales and enables you to be more assertive and confident during the sales process. The programme is service focussed, ensuring that the skills learnt are aimed at supporting the customer's needs. It will assist you to increase your sales and enjoy the sales process.

It is crucial that companies make the most of human resource processes. The appraisal process is effective only if it is delivered effectively and with the aim to agree, discuss, review and assess people's performance against clear objectives.

This programme provides a foundation for dealing with customers at all levels and in a variety of working relationships. It is based on understanding the clients' point of view by addressing the experiences of great customer service.

The value of client relationships has never been more important. This programme provides a foundation for dealing with customers at all levels and in a variety of working relationships. It is based on understanding the clients' point of view by addressing the experiences of great customer service.

This custom designed workshop is for anyone who needs an introduction to the basic principles and practices of effective time management. We call it MAD (Making a Difference) which ensures that the techniques used can be and are applied. Consideration is given to time management issues, personal effectiveness and self-assessment. Delegates will be introduced to the concept of understanding how things you cannot control play a part in disrupting your time.

The Team Management Programme uses the Margerison McCann Team Profile, a specialist development tool used by major organisations worldwide. It places personal and team development within the context of organisational success.

This practical, hands on 2-day training programme is designed to introduce delegates to the skills required to prepare, deliver and monitor training on a one-to-one basis or small group basis within the workplace. It is designed for those entering training for the first time or for those who are experienced trainers needing a refresher programme.